Shipping Policy

This Shipping Policy describes how orders placed through yorveta.com, operated by YORVETA, LLC, are prepared, dispatched, tracked, and delivered. Delivery availability and timing can vary according to the destination and carrier, so customers should review the following information before completing an order.

1. Order Processing Time

After payment has been confirmed, most orders are prepared for shipment within 1–4 business days.

Business days run from Monday through Friday and exclude weekends and public holidays. Orders received outside normal business days generally begin processing on the next available business day.

Processing time covers activities such as payment verification, order review, product preparation, packaging, and shipment handoff. It does not include the carrier's transit time.

If an order has already entered fulfillment or been transferred to the carrier, requests to change products, quantities, or delivery details may no longer be possible.

2. Worldwide Standard Shipping

Standard Shipping is offered to eligible addresses worldwide. Unless another shipping amount is specifically displayed during checkout, the standard shipping charge is €3.99 per eligible order.

We use a general worldwide Standard Shipping structure rather than publishing a different fixed shipping rate for each country or region.

Actual shipping eligibility is determined during checkout. Certain remote locations, restricted destinations, military addresses, islands, or areas outside available carrier networks may not be serviceable.

If delivery cannot be arranged to the address provided, we may contact the customer using the contact information associated with the order.

3. Standard Delivery Time

Once dispatched, Standard Shipping may require up to approximately 30 days. This represents an estimated maximum delivery period under normal conditions and is not a guaranteed arrival date.

Many orders may arrive earlier. Transit time depends on factors such as distance, destination country, local carrier performance, customs procedures, seasonal shipping volume, weather, holidays, postal networks, and other conditions beyond our reasonable control.

Any estimated arrival date displayed at checkout, on an order confirmation, or through tracking information should therefore be treated as an estimate rather than a contractual delivery guarantee.

4. Expedited and Special Shipping Requests

Customers who require a faster delivery service may contact [email protected] before ordering or as soon as possible after an order is placed.

Expedited service is separate from Standard Shipping and is not automatically available for every destination. Availability depends on the destination, carrier network, parcel dimensions, parcel weight, fulfillment timing, and requested service level.

If expedited delivery can be arranged, we may provide a separate quotation showing the additional shipping charge and estimated delivery time. Any additional charge must be accepted and paid before the special service is arranged.

A request for expedited shipping does not guarantee that such a service will be available for the particular order or destination.

5. Shipment Confirmation and Tracking

Once an order leaves fulfillment, any available shipment and tracking details will normally be provided to the customer.

Carrier systems may take approximately 24–72 hours after dispatch to display the first tracking event. During international transportation, tracking may also temporarily pause while a parcel moves between carriers, customs systems, or postal networks.

A temporary lack of scans does not necessarily mean that a parcel has stopped moving.

Customers should monitor available tracking information and, where required, make reasonable arrangements for receipt of the shipment.

6. Delivery Address and Customer Responsibility

The customer is responsible for entering a complete and accurate shipping address at checkout. This may include the recipient's full name, street address, apartment or unit number, city, state or province, postal code, country, and other information required by the carrier.

If you notice an address error after placing an order, contact [email protected] promptly. We will attempt to assist where fulfillment has not yet progressed too far, but an address change cannot be guaranteed once an order is being packed or has been dispatched.

Additional delivery costs may arise where a parcel is returned, refused, unclaimed, or declared undeliverable because of incorrect address information, failure to collect the shipment, refusal of delivery, or another circumstance attributable to the recipient.

7. Delivery, Signature and Proof of Receipt

Certain shipments may require a signature or another form of delivery confirmation based on the carrier, destination, order value, or service used.

A shipment may be considered delivered when the carrier records delivery to the shipping address, recipient, authorized individual, mailbox, parcel locker, reception point, designated safe location, or another delivery location permitted by the carrier.

If tracking indicates delivery but the parcel cannot immediately be found, customers should check the mailbox, surrounding delivery area, parcel locker, reception or management desk, household members, neighbors where appropriate, and any carrier delivery notes before contacting us.

8. Damaged, Missing or Incorrect Packages

Customers should inspect their shipment after receipt. If the parcel is damaged, a hat or other product has been damaged during transportation, a product is missing, or an incorrect item was supplied, contact us at [email protected] within 48 hours of delivery.

Please provide your order number and relevant evidence such as photographs of the item, packaging, shipping carton, shipping label, visible damage, or incorrectly supplied product.

Keep all packaging, labels, cartons, and the affected product until the matter has been reviewed, as these materials may be needed for a carrier or fulfillment investigation.

After verification, we will determine the appropriate solution according to the circumstances and the policies applicable to the order.

9. Delayed, Lost and Undeliverable Shipments

Delivery can occasionally be affected by customs reviews, transportation disruption, carrier congestion, severe weather, security checks, public holidays, postal delays, incorrect address details, or other events outside our reasonable control.

A shipment that arrives later than its original estimate is not automatically considered lost. If tracking remains unchanged for an unusually long period or the expected delivery window has passed, contact [email protected] so that the available shipment information can be reviewed.

Where appropriate, we may submit an inquiry with the applicable carrier. International carrier investigations can require additional time to complete.

Where a parcel is returned because it was refused, not collected, undeliverable, or sent to an incorrect address supplied by the customer, we will review the available options. A new shipping charge may be required if the customer requests reshipment.

10. Customs Duties, Import Taxes and International Charges

Orders delivered within the United States are not subject to import customs duties charged to the customer as part of an international import process.

Shipments delivered outside the United States may be assessed customs duties, import taxes, VAT, brokerage fees, clearance costs, handling charges, or other charges imposed by the destination government or carrier.

Unless a different arrangement is specifically stated at checkout or applicable law provides otherwise, these destination charges are the responsibility of the customer and are separate from our Standard Shipping charge.

Customs thresholds, import rules, tax rates, and clearance procedures differ between jurisdictions and may change. YORVETA, LLC does not set or control charges imposed by foreign customs authorities, governments, carriers, or local delivery companies.

Customers are responsible for ensuring that products purchased from yorveta.com may legally be imported into their destination and for supplying information reasonably required for customs clearance. Failure or refusal to satisfy applicable customs requirements may cause delay, refusal, abandonment, destruction, or return of the shipment.

If you have questions about shipping before placing an order, please contact us using the information below:

Company: YORVETA, LLC
Address: 120 N Eagle Creek Dr, Ste 440, Lexington, KY 40509, US
Email: [email protected]
Phone: +1 (859) 317-4430
Website: yorveta.com