Return & Refund Policy

This Return & Refund Policy describes the procedures that apply when a customer wishes to return an eligible purchase made through yorveta.com, operated by YORVETA, LLC. Because headwear can be affected by wear, fitting, reshaping, moisture, cosmetics, odors, and handling, returned items must satisfy the conditions below before a standard refund can be approved.

1. Return Period

A return request may be submitted within 30 days from the confirmed delivery date recorded by the applicable shipping carrier.

The 30-day period is calculated from the carrier-confirmed date of delivery rather than the order date, payment date, or dispatch date.

Before sending any product back, please contact us at [email protected]. We will review the request and provide the appropriate return instructions. Returns sent without prior authorization may be delayed or may not be accepted.

Requests received outside this return period may be declined unless a longer period is required by applicable law.

2. Return Eligibility and Product Condition

Products submitted for a standard return should generally remain in substantially the same condition in which they were delivered. Where applicable, hats and other headwear should be unused, unworn beyond reasonable fitting, unwashed, unaltered, undamaged, clean, and returned with the original tags, packaging, accessories, inserts, and included components.

Reasonable fitting or inspection may be permitted where it is limited to determining the item's appearance, size, shape, material, or suitability and does not materially affect the item's condition.

A return may be refused where an item shows significant signs of use, including stains, makeup or cosmetic marks, strong odors, perspiration marks, washing, intentional reshaping, damaged brims, stretched materials, excessive creasing, missing tags, missing accessories, or other changes occurring after delivery.

Normal wear and tear, accidental customer damage, improper storage, misuse, unauthorized alteration, incorrect cleaning, or damage resulting from use after delivery will not normally be treated as an original product defect.

3. How to Request a Return

To begin a return request, contact [email protected] and provide your order number, the product you wish to return, and the reason for your request. If the return relates to damage, an incorrect item, a defect, or another fulfillment issue, we may also request photographs or other supporting information.

After the request has been reviewed, approved customers will receive the instructions necessary to send the item back. These instructions may include a return reference, packaging guidance, and the correct return location.

Please do not automatically send merchandise to 120 N Eagle Creek Dr, Ste 440, Lexington, KY 40509, US. Our general business address and the location used for processing returns may be different, so products should only be returned to the address specifically provided in our return instructions.

We recommend retaining your return shipment receipt and tracking number until the return and any related refund have been completed. Packages that cannot reasonably be identified or traced may require additional investigation.

4. Return Shipping Costs

When a customer returns an eligible product because of a change of mind, unsuitable style, customer-selected size issue, preference change, or another reason not caused by a product or fulfillment error, the customer will generally be responsible for return shipping costs.

Where an order was correctly supplied and delivered, the original shipping charge is generally non-refundable unless applicable law requires otherwise.

If we verify that an item arrived materially defective, was damaged during transportation, was incorrectly supplied, or was missing due to an error attributable to us, we will determine the appropriate shipping, replacement, or return arrangement and may cover reasonable return shipping costs where applicable.

When customers are responsible for sending a product back, we recommend using a trackable service and packaging the hat carefully so that the crown, brim, structure, trim, and other components are adequately protected while in transit.

5. Damaged, Defective, Missing or Incorrect Items

Please check your order shortly after it is delivered. If a hat or other product is damaged, defective when received, missing from the shipment, or different from the product ordered, contact us at [email protected] within 48 hours of delivery.

When reporting an issue, include your order number and, where applicable, clear photographs showing the product, relevant defect or damage, shipping carton, internal packaging, shipping label, or incorrect item.

Until the review is complete, please retain the product, labels, packaging, shipping carton, and other materials connected with the shipment. These items may be required when a carrier or fulfillment investigation is necessary.

After the issue has been verified, the appropriate remedy may include a refund, replacement, or another reasonable resolution depending on the circumstances and applicable law.

6. Return Inspection and Refund Approval

Returned products may be inspected after arrival to confirm their identity, condition, completeness, and compliance with this policy.

Our review may consider whether the returned hat corresponds to the original order, whether original tags and accessories are present, whether the crown or brim has been materially altered, and whether there are signs of wear, washing, stains, cosmetics, odors, damage, or missing parts.

Where a return satisfies the applicable conditions, the refund will be approved and the customer will be notified. If additional information is required or the product appears not to satisfy the return requirements, we may contact the customer before completing the review.

The approved refund will generally reflect the amount originally paid for the accepted returned item, subject to any shipping charges or deductions that are non-refundable under this policy and applicable law.

7. Refund Method and Processing Time

After a refund has been approved and processed by us, it will normally be submitted to the original payment method within 7 business days.

Where technically possible, transactions originally completed through Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, Google Pay, or another available payment method will be refunded using that same original payment channel.

Transactions handled through Stripe or PayPal may require additional time after the refund is submitted before the funds become visible in the customer's account. Posting periods are determined by the applicable bank, card issuer, wallet provider, or financial institution.

If a refund has been confirmed by us but does not appear after the normal provider processing period, the customer may wish to contact their bank or payment provider for further information.

8. Payment Disputes, Chargebacks and Transaction Records

If you believe there is a problem involving a payment, duplicate charge, missing refund, delivery issue, or another transaction-related matter, please contact us first at [email protected] so that we can review the available records.

For transaction administration and dispute handling, we may maintain records including order confirmations, payment status, correspondence, shipping records, tracking information, delivery confirmation, return communications, return tracking, and refund information.

If a chargeback or other payment dispute is submitted through Stripe, PayPal, a card issuer, bank, or another payment provider, relevant transaction evidence may be supplied to that provider. Such evidence may include information showing that the order was authorized, processed, shipped, delivered, returned, refunded, or otherwise handled in accordance with the policies published on yorveta.com.

The existence of a payment dispute does not by itself establish that the transaction was unauthorized or that a refund is automatically due. The applicable bank or payment provider will review the matter using its own procedures and applicable legal requirements.

Nothing in this policy restricts consumer rights that cannot lawfully be waived or excluded.

For questions regarding a return or refund, please contact us using the information below:

Company: YORVETA, LLC
Address: 120 N Eagle Creek Dr, Ste 440, Lexington, KY 40509, US
Email: [email protected]
Phone: +1 (859) 317-4430
Website: yorveta.com