FAQs

1. Where do you ship?

We offer Standard Shipping to eligible destinations worldwide. Whether delivery is available to a particular address will be determined by the shipping services offered during checkout. For additional information about destinations, delivery, tracking, and shipping responsibilities, please review our Shipping Policy.

2. How much does shipping cost?

Eligible orders are currently charged a standard worldwide shipping rate of €3.99, unless another amount is specifically displayed during checkout. If an expedited or special delivery service is requested and available, an additional shipping charge may apply based on the destination and selected service.

3. How long does order processing take?

After payment has been successfully confirmed, orders are normally prepared for shipment within 1–4 business days. Business days are Monday through Friday and do not include weekends or public holidays.

4. How long does Standard Shipping take?

After dispatch, Standard Shipping may require up to approximately 30 days. Delivery times are estimates and can differ depending on the destination, carrier network, customs processing, weather, seasonal demand, local postal conditions, public holidays, and other circumstances outside our reasonable control.

5. Can I request expedited shipping?

Yes. Customers who need faster delivery may contact us at [email protected] to ask whether expedited shipping is available. If available, the applicable charge and estimated delivery period will depend on the destination, shipment characteristics, carrier, and service requested.

6. Will I receive tracking information?

Where tracking is available, shipment information will normally be provided after your order has been dispatched. Please allow approximately 24–72 hours for the carrier's tracking system to display its first scan or movement update.

7. Do I need to sign for my package?

A signature may be required for certain shipments depending on factors such as destination, order value, carrier requirements, or the delivery service used. Delivery may also be considered completed when the carrier confirms delivery to the shipping address, parcel locker, mailbox, reception area, authorized person, or another approved delivery location.

8. What should I do if my package arrives damaged?

If your parcel or headwear arrives damaged, please contact us at [email protected] within 48 hours of delivery. Please provide your order number together with clear photographs of the hat or other item, the shipping package, external carton, shipping label, and visible damage where applicable.

9. What if an item is missing or I receive the wrong product?

If your order is missing an item or you receive a hat, color, style, or product different from what was ordered, contact us at [email protected] within 48 hours of delivery. We may ask for photographs, packaging information, and your order details so that the issue can be reviewed.

10. Who is responsible for customs duties and import taxes?

Orders delivered within the United States are not subject to import customs duties charged to the customer as part of an international import process. For destinations outside the United States, customs duties, VAT, import taxes, brokerage fees, or similar charges imposed by the destination country are generally the customer's responsibility unless another arrangement is specifically shown during checkout or required by applicable law.

11. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, and Google Pay, subject to availability during checkout. Payments are processed through third-party payment providers including Stripe and PayPal.

12. What currency are orders processed in?

Purchases made through yorveta.com are processed in Euro (EUR). Customers whose card, bank account, or payment account uses another currency may be charged an exchange rate or currency conversion fee determined by their payment provider.

13. Is my payment information stored on your website?

No. Complete card numbers, CVV or CVC security codes, PayPal passwords, and other sensitive payment authentication credentials are not stored on our own servers. Sensitive payment processing is handled through third-party providers such as Stripe and PayPal.

14. How is my payment and personal information protected?

We use reasonable technical and organizational security measures, which may include SSL/TLS encryption, secure payment gateways, tokenization, PCI-DSS compliant payment processing, fraud monitoring, access controls, security logging, firewall protections, and 3D Secure authentication where available or appropriate. Further information is available in our Privacy Policy.

15. How long do I have to request a return?

An eligible return may be requested within 30 days from the confirmed delivery date shown by the applicable shipping carrier. Please contact us at [email protected] before returning any product. Complete requirements and procedures are provided in our Refund and Returns Policy.

16. What condition must a product be in to qualify for a return?

Returned headwear should generally remain unused, unworn beyond reasonable fitting, unwashed, unaltered, undamaged, clean, and complete with its original packaging, labels, tags, accessories, and included components where applicable. Products showing stains, makeup marks, strong odors, excessive wear, deliberate reshaping, washing, material damage, missing components, or other significant signs of use may not qualify for a standard return unless otherwise required by applicable law.

17. Who pays for return shipping?

For returns caused by a change of mind, an unsuitable style, an incorrect size selected by the customer, or another non-defect reason, return shipping costs are generally the customer's responsibility. If we confirm that an item arrived damaged, materially defective, incorrectly supplied, or missing because of an error attributable to us, the appropriate return, replacement, or shipping arrangement will be reviewed.

18. How long does a refund take?

Once a refund has been approved and processed by us, it will normally be submitted to the original payment method within 7 business days. Additional posting time may then be required by your bank, card issuer, Stripe, PayPal, or other payment provider. For complete refund procedures, please review our Refund and Returns Policy.